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Thursday, October 18, 2007

Knowledge Factor Clears Blind Spots in Online Training

Are you confident in your knowledge? Is what you believe correct? Is your knowledge on-target? What if you are confident and wrong? Overconfidence, or the belief that one’s false knowledge is actually correct, could lead to a very dangerous situation, particularly when split-second decisions must be made – in the health industry, in the military, in air traffic control.


What training and education programs often fail to see is that all the lessons they’ve just presented can be trumped by people who override their newly-acquired knowledge in order to replace it with erroneous information that has been imparted by a highly assertive, confident employee (or even boss), who just happens to be wrong.

Knowledge Factor addresses an often overlooked issue, which is that it is important to identify and remedy the “confident and dead wrong” elements in their organization or in their training programs.

To that end, Knowledge Factor has developed instruments to help organizations determine

a) How confident your employees are with their knowledge;
b) The way in which they will act;
c) The degree of confidence they will exhibit, based on their beliefs;
d) The amount of knowledge that they have that is, in reality, erroneous or false.

The assessments that Knowledge Factor has developed are very valuable, particularly where the correct decisions and/or actions are a matter of life and death.

Many industries have such jobs, and the training that people receive is often a combination of formal e-learning and face-to-face instruction, which is then employed in the workplace in an informal apprenticeship or mentor situation.

Industries where being “confident and wrong” can have serious consequences:

Air traffic control
Health Care
Hazardous materials handling
Energy industry

Knowledge Factor’s approach is revolutionary and has the potential to change the way we look at training, internships, and mentoring. If organizations use Knowledge Factor’s approach, they will save not only time and money, but potentially lives.

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